We are here to help. If you can provide us with some details, we will be in touch as soon as we can.
Before reporting an outage, here are a few quick checks to perform
Has a breaker/fuse in your switch board tripped?
Do your neighbours still have power?
Are all the street lights out?
Have you checked our list of current outages?
Enter Details To Report Outage
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Our aim is to provide a great service to all our customers. There are times when we don’t always get it right, and we need to know about it so we can fix it.
Talking to us is the best option. Often a quick chat with one of our team is all that is needed to resolve any concerns. Just give us a call on 0800 80 80 39 weekdays between 8am-5pm, explain the situation, and we will do our best to find a resolution to your concern.
After talking to us, if you still feel like your complaint has not been resolved to your satisfaction, then you are welcome to contact Utilities Disputes. This is a free and independent service for resolving complaints arising between customers and utilities companies. You can phone them 0800 22 33 40 or search their website for more information.
We can assist you with this process if necessary.