We are here to help. If you can provide us with some details, we will be in touch as soon as we can.
Before reporting an outage, here are a few quick checks to perform
Has a breaker/fuse in your switch board tripped?
Do your neighbours still have power?
Are all the street lights out?
Have you checked our list of current outages?
Enter Details To Report Outage
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There are no known outages on our network at the present time.
How do I know if I'm going to be affected by a planned outage?
You will get a letter or email from your retailer, Scanpower or both.
I have an event on. Can you change the date of the planned outage?
Sometimes we can change the date of a planned outage if the change doesn’t overly impact our network operations and planning. In the first instance, you should contact Scanpower to request a change.
How much notice does Scanpower give before a planned outage?
You will be provided a minimum of 4 business days notice before a planned power outage. Outages are usually completed during the daytime to ensure the safety of our teams. We understand that there is never a convenient time to have a planned outage – we really appreciate your patience. Maintaining our network is essential to provide you a reliable and safe power supply.
What time will the outage be?
The outage notice will advise both the date and time when the outage will be completed. You can always check when the outage is scheduled for on our website.
I have a solar unit connected to your network. What do I do when there's a planned outage?
Switch the unit off prior to the outage if possible. We may remove your service fuse at your service pole or pillar box as an extra precaution, so your power may go off slightly earlier and be restored slightly later than the times in the letter or email from your retailer, Scanpower or both advising you of the outage.