Emergency Contact Numbers
0800 80 80 39
Get In Contact Today.
We are here to help. If you can provide us with some details, we will be in touch as soon as we can.
Report Outage
Before reporting an outage, here are a few quick checks to perform
Has a breaker/fuse in your switch board tripped?
Do your neighbours still have power?
Are all the street lights out?
Have you checked our list of current outages?
Enter Details To Report Outage
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Get Connected
Get Connected
Steps To Getting You Connected
Step 1 - Which network do you want to connect to?
If your property is located within the Scanpower network area (Northern Tararua District), then proceed to the next step.
If your property is located elsewhere, you should contact your local electricity network company.
If you are not sure who your local network company is, the Electricity Networks Association provides a map you can use to find out who is.
Step 2 - Engage the Scanpower Network team
Fill in the Contact form (or give us a call) and let us know you wish to have a new power supply connection.
We will need some basic information including your contact details and the property address. If you don’t have an address, then a LOT or Deposited Plan (DP) number of your property title will be needed.
A Scanpower project manager will come and assess your requirements. Scanpower will design a suitable power supply and provide you with a quote to implement the work. Once accepted, we will issue you with a new ICP number and schedule the work to be completed.
Step 3 - Contact your retailer
Your retailer is the company you pay your power bill to. Tell them you need a new connection so they can arrange the installation of a power meter along with an agreement to pay for the use of electricity. Your retailer will need to know the ICP number and address of the property. If you don’t have an address (street number), a LOT or Deposited Plan (DP) number from your property title will be needed.
If you are moving to a property (eg: rental or purchased a new house), chances are there will be a power service already available and you won’t need us. Your retailer will provide you an ICP number and arrange to have the power connected.
Step 4 - Scanpower livens the connection
Your electrician will need to notify Scanpower when the internal wiring is completed and is ready for connection to the network. They will also need to provide a copy of the Certificate of Compliance and Record of Inspection.
Scanpower will then connect and liven the new connection ready for the meter to be installed. Your retailer will send a contractor to install the meter. (the meter is usually installed the same day)
Join the Scanpower Network and get connected _
Frequently Asked Questions
How much does it cost to get connected?
The costs will be provided to you in a formal quote from your Scanpower project manager. The costs will include factors such as the complexity of the build, equipment and the work involved.
How long will it take to get connected?
The first step is to contact Scanpower where one of our project managers will design and quote to install your connection. How long the install will take will depend on the complexity and the amount of work required. Your Scanpower project manager will be able to provide this information at the time of quoting.
Can any electrician complete the work?
No, only Scanpower-approved contractors can connect your service to the Scanpower Network.